Case Studies
Construction & Trades
Supporting those that are busy on-site, with staff, customers or on-the-tools.
Insight:
We act on behalf of clients seamlessly, making calls from dedicated VOIP lines or company numbers and using branded emails.
Typical Engagement
Typical engagement - full pipeline management, prospecting, sales administration (quotes, follow-up, invoice and payment collection), CRM management, email marketing, landing page design and PPC.
Project Details
Trades tend to approach us for support developing a marketing strategy that will generate leads, and then leverage our remote telesales experience to establish a remote sales department as they grow.
Result
We have a track record of helping trades 3x their sales activity.
Travel, Tourism & Technology
Helping companies with complex offerings - where there is a need to nurture the target customer for a longer period of time and to keep the conversation alive with updates.
Typical Engagement
Lead sourcing via LinkedIn, LinkedIn prospecting, pipeline management and internal sales team liaison, customer relations, appointment setting, CRM management, email prospecting, target client press release and news monitoring, plus exhibition communications pre-event and post-event follow-up.
Project Details
Working to establish greater marketplace awareness and/or expand the clients presence within a specific industry or sector. Helping to drive sales through an improvement in the timeliness of follow-up calls, which is often labour intensive. Working closely with in-house teams as required.
Result
We tend to increase efficiency around prospect communications and take hold of the pipeline; keeping complex conversations going over much longer sales cycles - even as people move around different companies (where appropriate). It takes a huge amount of time, effort and energy, to maintain and build these deeper industry relationships. This is where Hello Hello excel.
Professional Services & Exhibition Support
Supporting busy professionals or executives with corporate event planning as an extension of sales activity. Ensuring that conference opportunities are maximized both pre-event and post-event.
Typical Engagement
Lead sourcing via LinkedIn, LinkedIn prospecting, pipeline management and internal sales team liaison, customer relations, appointment setting, CRM management, email prospecting, target client press release and news monitoring, plus exhibition communications pre-event and post-event follow-up.
Project Details
Raising awareness around event attendance and post event follow-up, resulting in a greater number of appointments and better developed opportunities.
Result
Through efficiencies gained internally, we become an invaluable and important extension of the clients sales force.
Healthcare Practice or Clinic
Reducing the administrative burden, supporting practice patients with setting or rescheduling treatments - specifically where customers want or benefit from speaking with an actual person.
Services
Inbound call answering, customer relations, appointment setting, sales administration (quotes, follow-up, invoice and payment collection), CRM management, and FB advertising campaign response.
Project Details
Helping busy clinics respond to their inbound administrative pressures, empowering teams to scale more effectively with remote support behind them.
Result
Clinics are able to absorb a spike in inquiries from marketing efforts, and to proactively re-contact customers for follow-up appointments, optimizing the diary of individual (or new) clinicians.