Say Hello Hello is one of Surrey's leading telesales, office support and digital marketing agencies. To find out how we can help your business, contact us today.
Customer Relationship Management (CRM) Systems help businesses keep their customer data up-to-date, maintain detailed notes on the interactions they have with your business and manage their accounts.
Do I need a Customer Relationship Management (CRM) System?
Managing your relationship with your customers is an essential aspect of running a business of any size.
If you can intelligently manage your customer information, you can add value to your business and even give your company an edge over your competitors.
But how do you know if you need a CRM system?
Spreadsheets are a common way to manage customer information, often split into different sections for prospects, leads, and actual customers
If you manage a busy, growing sales team, a centralised spreadsheet that can be accessed and updated by multiple team members often quickly becomes messy and jumbled. Communication between team members must be constant and clear to prevent mistakes and errors, something that becomes increasingly difficult in larger organisations.
Upgrading to a dedicated CRM system enables an entire sales team to access customer data using their own, personalised username. This also means that all actions are trackable and can easily be compiled into a report.
Leads are no longer missed or forgotten, as CRM systems provide a notification function that will alert you when a task is due for completion.
The result of implementing a CRM is often a more efficient sales team, more qualified leads and enviable customer data. However, the real benefit is an improved experience for your customers. If your customers feel valued, the likelihood of repeat business and positive word-of-mouth increases, which, if managed correctly, will lead to more sales.
At Say Hello Hello, we understand that finding the time to populate and maintain a CRM system can be an issue for many businesses. We can help. Outsource management of your CRM system and Say Hello Hello to an improved sales pipeline. Say Hello Hello are an affiliate partner of Pipedrive. Contact us today to find out more.